Delivery & Returns
Shipping & Returns
Everything you need to know about receiving and caring for your Frosted piece.
Shipping Information
Every Frosted piece is carefully packed before dispatch to keep it safe on its journey to you. Shipping timelines may vary depending on your destination and whether the item is ready-made or customised.
Before Your Order Ships
Ready-made products and customised products may have different preparation times. Custom orders require additional crafting time because each piece is made by hand.
The final expected timeline will be communicated to you before a custom order is confirmed.
Tracking Your Order
Once your order has been dispatched, tracking information can be provided to you so you can follow your Frosted piece on its way.
Track Your OrderReturns & Exchanges
Because our pieces are handmade and many are customised specifically for each customer, return eligibility may differ from standard products.
If your product arrives damaged or there is an issue with your order, please contact Frosted Cases as soon as possible so we can help.
Received Something Damaged?
Please contact Frosted Cases promptly and provide:
• Your order details
• Photographs of the product
• Photographs of the packaging
We'll review the issue carefully before confirming any next steps.
"Because our pieces are handmade, minor variations in texture, placement and decoration may occur. These are part of the handmade character of each piece."